Complaints or Disputes

Please read OUR COMPLAINTS AND DISPUTE carefully as IT
contains important information.

Complaints or Disputes

PLEASE READ OUR COMPLAINTS AND DISPUTE CAREFULLY AS IT
CONTAINs IMPORTANT INFORMATION.

Our Complaints or Disputes Information

Providing our customers with an affordable and simple loan application, to simply connect our
customers with lenders directly is the primary goal of United Kingdom Loans, whilst enabling lenders
to make responsible lending decisions in support of your requirements.

We strive for all our customers to be satisfied with every aspect of our brokerage service and also
make sure that the lending partners we are associated with share this goal.

All lenders whom we partner with provide highly responsible lending decisions and, if approved, will
provide you with all the support you require to manage your loan effectively. They will not lend you more
money than you’re affordably and sustainably repay.

In addition, every lender is required to adhere to the FCA’s policy on the fair treatment of customers and the
Consumer Duty. This means that you will not be given any misleading information, that all information will be provided
to you in a clear and simple format to help you understand all aspects of your loan, and will provide you with the highest
levels of support in the event you experience any issues, regardless of your situation or status, you’ll always be
treated with respect and courtesy at all times.

If for some reason you’re not happy with the service that you have received from or if you have an issue with one of our lending partners which you are unable to resolve directly with them, you can contact us to discuss this.

If you would like to complain in writing, please use the following address:
Rhumsaa Finance Limited
128 City Road, London EC1V 2NX Company

If you would like to get in touch via email, you can reach us at: 

[email protected]

Please note that United Kingdom Loans are unable to influence any lending decisions or deal with any dispute that you
may have directly with any particular lender with whom you may have entered into an agreement with and in the unlikely
event that this may occur you should contact the lender directly in respect of any concerns.

In the event you wish to be removed from our databases, or from future marketing, please let us know at the above address.

Providing our customers with an affordable and simple loan application, to simply connect our customers with lenders directly is the primary goal of United Kingdom Loans, whilst enabling lenders to make responsible lending decisions in support of your requirements.

We strive for all our customers to be satisfied with every aspect of our brokerage service and to also make sure that the lending partners we are associated with share this goal.

All lenders which we partner with provide highly responsible lending decisions and, if approved, will provide you with all the support you require to manage your loan effectively. They will not lend you more money than you’re affordably and sustainably repay.

In addition, every lender is required to adhere to the FCA’s policy on the fair treatment of customers and the Consumer Duty. This means that you will not be given any misleading information, that all information will be provided to you in a clear and simple format to help you understand all aspects of your loan, and will provide you with the highest levels of support in the event you experience any issues, regardless of your situation or status, you’ll always be treated with respect and courtesy at all times.

If for some reason you’re not happy with the service that you have received from or if you have an issue with one of our lending partners which you are unable to resolve directly with them, you can contact us to discuss this.

If you would like to complain in writing, please use the following address.
Rhumsaa Finance Limited
128 City Road, London EC1V 2NX Company

If you would like to get in touch via email, you can reach us at [email protected]

Please note that United Kingdom Loans are unable to influence any lending decisions or deal with any dispute that you may have directly with any particular lender with whom you may have entered into an agreement with and in the unlikely event that this may occur you should contact the lender directly in respect of any concerns.

In the event you wish to be removed from our databases, or from future marketing, please let us know at the above address.

United Kingdom Loans is a registered trading name of Rhumsaa Finance Limited, which is an Introducer Appointed Representative of
Nouveau Finance Limited, registered with the Financial Conduct Authority  under FRN 843158. Nouveau Finance are authorised and regulated by the Financial Conduct Authority
under reference number 727348. Nouveau Finance Limited are a credit broker, not a lender.

United Kingdom Loans will not charge you a fee for the introduction to a potential lender however may receive a commission
or fee from Nouveau Finance Limited following an introduction through this website.

We provide access to a loan matching service. This site will submit the information you provide to Nouveau Finance’s panel
of lenders. We  do not retain applicant data.  All applicants will be subject to credit checks and affordability assessments.
United Kingdom Loans and Nouveau finance will not perform a credit check, lenders to whom you may be referred to will complete a soft search when
assessing your eligibility for a loan. If you accept a lender’s offer, they may subsequently perform a hard credit search to register the loan to your credit file.

Please note that United Kingdom Loans are unable to influence any lending decisions or deal with any dispute that you may have directly with any particular lender with whom you may have entered into an agreement with and in the unlikely event that this may occur you should contact the lender directly in respect of any concerns.

United Kingdom Loans is registered in England and Wales Company number 11508489  with a registered office located at
128 City Road, London EC1V 2NX Company. 

If you are struggling with debt then you may want to contact Step Change National Debt Line or Citizens Advice for help and support:
Step Change , National Debt Line and Citizens Advice

United Kingdom Loans is a registered trading name of Rhumsaa Finance Limited, which is an Introducer Appointed Representative of Nouveau Finance Limited, registered with the Financial Conduct Authority under FRN 843158. Nouveau Finance are authorised and regulated by the Financial Conduct Authority under reference number 727348. Nouveau Finance Limited are a credit broker, not a lender.

United Kingdom Loans will not charge you a fee for the introduction to a potential lender however may receive a commission or fee from Nouveau Finance Limited following an introduction through this website. We provide access to a loan matching service. This site will submit the information you provide to Nouveau Finance’s panel of lenders.  We do not retain applicant data.  All applicants will be subject to credit checks and affordability assessments. United Kingdom Loans and Nouveau finance will not perform a credit check, lenders to whom you may be referred to will complete a soft search when assessing your eligibility for a loan. If you accept a lender’s offer, they may subsequently perform a hard credit search to register the loan to your credit file.

United Kingdom Loans is registered in England and Wales Company number 11508489  with a registered office located at 128 City Road, London EC1V 2NX Company. 

If you are struggling with debt then you may want to contact Step Change National Debt Line or Citizens Advice for help and support:
Step Change , National Debt Line and Citizens Advice

Footnotes

United Kingdom Loans does not make credit decisions and is not a lender. This website does not directly endorse a particular product or service. Information on our website should be taken as opinion only.

Footnotes

United Kingdom Loans does not make credit decisions and is not a lender. This website does not directly endorse a particular product or service. Information on our website should be taken as opinion only.

Warning: Late repayment can cause you serious money problems. For help go to moneyhelper.org.uk